The Information Services (ISV) Department seeks to be the facilitator for the implementation of efficient business systems through continuous improvement in the use of technology and introduction of new solutions available to the departments.
To be the facilitator for the implementation of efficient business systems through continually evolving information technology.
• Focus on developing and maintaining relevant core competencies.
• Promote the development of new ideas through the exposure to, and understand of evolving technologies.
• Pursue the goal of improving business processes based on readily available technology.
• Commit to the ongoing exploration and integration of technological innovation.
• Encourage and maintain a culture of flexibility and acceptance.
• Work to build, through action and example, positive professional relationships with our customers and co-workers
Core Services provided by Information Services:
Program Management Division is a Division with one employee who is charged with formalizing and enhancing the use of project management and related processes. More up-front analysis and definition of project scopes, constraints, priorities, demands and opportunities will assist in projects that will be completed on time and within budget. Extensive use of project management will allow the department to balance expectations with the limited resources of the department
Geographic Information Systems:
The GIS functions include data creation and maintenance and the generation of geographic data representations for County departments, the private sector, governmental entities, and the public
Technical support; data storage/network:
The Technical support team is part of the Client Services Division and 1) operates the County’s Enterprise Computing infrastructure; 2) provides technical support for integrated Enterprise Computing solutions; installs/maintains systems software and the communications network; 3) manages data resources and security; 4) provides training and support for PC/LAN systems and end-user tools; 5) provides consultation and technical support for the various hardware platforms; 6) supports complex technical software and administration for Tax, Lawson and KRONOS systems and 7) manages the contracts and performance of a growing number of outsourced services
WAN and Telecommunications systems:
Data and Telecommunication team is part of the Client Services Division and supports countywide telecommunication and data connectivity infrastructure including: Wireless connectivity in county buildings, site to site connectivity across all county buildings, voice communication including telephone setup, billing, negotiating contracts with vendors relating to communication needs.
Website and web applications development:
As part of the Application Division, primary responsibilities include: Designing, implementing and updating citizen facing County Web site, developing interfaces with custom applications used by departments to service County needs
Business process analysis; development, implementation, and management of departmental applications and ERP:
This team is also part of the Application Division and is primarily responsible for: Assessing needs, evaluation and selection of application packages, assistance with system implementation and software upgrades, design and development of web applications and development of end-user documentation.
The desktop team is handles all day-to-day activities involving supporting countywide end-user support. This includes resolving issues, completing work orders, installing, configuring and troubleshooting desktops, and laptops and working on help-desk tickets.
Departmental administrative support
Staff of 3 includes CIO, deputy CIO and Administrative Assistant: Primary responsibilities include: Setting strategic goals and objectives, overseeing portfolio of projects and day to day operations, budgeting, procurement, staff development, managing vendor relationships and prioritizing among competing requirements for financial and human resources.